PRS

PRS

Refund Policy

Last Updated: 14/12/2024

At PRS (Professional Research Services), we aim to ensure customer satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refund

A refund may be granted under the following circumstances:

◉ Service Non-Delivery: If the requested service was not delivered within the agreed timeline.

◉ Incomplete Service: If the delivered service does not meet the agreed upon requirements, subject to review.

◉ Duplicate Payment: If a payment was made twice for the same service.

2. Refund Request Process

To request a refund contact us at [email protected] within 3 days of receiving the service and providing the Work ID and Reason for requesting a refund.

Our team will review your request and respond within 5-7 business days.

3. Non-Refundable Services

The following scenarios are not eligible for refunds:

◉ Services opted or delivered on discounted rates.

◉ Services that have been fully delivered and accepted by the customer.

◉ Changes in customer preferences after service delivery.

◉ Delays caused by incomplete or incorrect information provided by the customer.

◉ Services opted or delivered on fast mode.
◉ Customized services where work has already commenced.

4. Partial Refunds

In some cases, a partial refund may be issued if:

◉ The service is partially completed and cannot be finalized due to external factors.

◉ There is a minor deviation from the agreed-upon terms that does not affect the overall service quality.

5. Refund Method

Approved refunds will be processed through the original payment method within 10-14 business days. Customers will be notified once the refund is initiated.

6. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the matter by contacting at [email protected]. Our management team will review your case and provide a final resolution.

7. Policy Updates

We may update this Refund Policy periodically. Changes will be posted on this page with the "Last Updated" date.

8. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at: [email protected]

Thank you for choosing PRS. We value your trust and are committed to providing quality services.